About SevernSide IUC
What is the Integrated Urgent Care Service?
SevernSide Integrated Urgent Care (IUC) is a 24/7 NHS Urgent Care Service which combines NHS 111 and the Out of Hours service which allows you to speak to a clinician when you urgently need to and your own GP practice is closed. We serve people across, Bristol, North Somerset and South Gloucestershire.
The service provides:
- 24/7 Signposting for people to the most appropriate service to meet their needs, this may include:
- Self care advice
- Voluntary sector organisations
- Alternative healthcare providers for example, mental health practitioners or district nurse
- Routing to the urgent dental service.
- Minor Injuries Units, Urgent Treatment Centres and ED
- Emergency Ambulance
- 24/7 Clinical Assessment Service (CAS) to provide clinical telephone and video consultations for patients and to support healthcare professionals in the community
- Out of hours face to face appointments at Treatment Centres
- Out of hours home visits when appropriate
SevernSide IUC is a partnership between BrisDoc Healthcare Services (provider of GP Out of Hours since 2001) and Practice Plus Group (the provider of NHS111 in this area).
How do people access the IUC Service?
People can access the IUC service via two routes:
- By dialling 111 from a landline or mobile
- By contact NHS 111 online via the NHS app or the following web page – www.111.nhs.uk
The service is free to use and available 24hrs a day, 365 days a year.
Who is the service for and when is it appropriate for people to contact NHS111?
NHS 111 is suitable for people with urgent physical and mental health conditions when GP practices are closed and the condition cannot wait until their practice is available to help. It is not an emergency service – for a medical emergency or life-threatening condition people should always dial 999 or attend a local A&E service. NHS 111 can also be used 24/7 when people are unsure how to access help with any urgent primary care problem or may need clinical advice for such a problem.
What happens once a person contacts NHS 111?
The diagram below shows a typical patient journey through the IUC Service.
New pathways have been set up to give faster access to a clinician for particularly vulnerable groups, such as those who are under 2yrs and over 85yrs, and other pathways are under development.