Welcome to the SevernSide Integrated Urgent Care Service
I want to feedback about the service I received.
Although we are proud of the service we provide, we recognise that problems do sometimes arise. Your feedback – whether positive or negative – will therefore help us to make changes to improve the care our patients receive.
If you are in one of our Treatment Centres and have a problem, first of all, tell our receptionist, who may be able to help resolve your concerns. We aim to give the highest standard of customer service and expect our staff to help you wherever they are able. If our staff at the clinic cannot resolve your problem or you are not currently in a Treatment Centre then you can contact our Head Office team:
by post to: Patient Feedback, Unit 21, Osprey Court, Bristol BS14 0BB
by email to severnside.governance@nhs.net
All complaints will receive an investigation and a response.
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Finding Alternative Services
Join our Patient Representative Group
We want to hear from people who have experience of using our service, their relatives, carers and the general public. We are seeking expressions of interest to join the team and fulfil a range of roles. As part of our Patient Representative Group (PRG) you can help us to improve the way we deliver our service.