Coronavirus (COVID-19)
If you are worried or concerned about coronavirus DO NOT go to any SevernSide Treatment centre.
Call 111 if you need to speak to someone.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use the 111 coronavirus service if:
- You think you might have coronavirus
- In the last 14 days you’ve been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers you’ve been in close contact with someone with coronavirus
To view up-to-date information on coronavirus (COVID-19) visit: www.nhs.uk or www.gov.uk/coronavirus
Welcome to the SevernSide Integrated Urgent Care Service
I want to feedback about the service I received.
Although we are proud of the service we provide, we recognise that problems do sometimes arise. Your feedback – whether positive or negative – will therefore help us to make changes to improve the care our patients receive.
If you are in one of our Treatment Centres and have a problem, first of all, tell our receptionist, who may be able to help resolve your concerns. We aim to give the highest standard of customer service and expect our staff to help you wherever they are able. If our staff at the clinic cannot resolve your problem or you are not currently in a Treatment Centre then you can contact our Head Office team:
by post to: Patient Feedback, Unit 21, Osprey Court, Bristol BS14 0BB
by email to severnside.governance@nhs.net
All complaints will receive an investigation and a response.
Download the NHS App
Use it to order repeat prescriptions, manage appointments, view your GP medical records, set your organ donation preferences and more. 24/7. Anywhere.
Your NHS, your way. Download the app now >
Join our Patient Representative Group
We want to hear from people who have experience of using our service, their relatives, carers and the general public. We are seeking expressions of interest to join the team and fulfil a range of roles. As part of our Patient Representative Group (PRG) you can help us to improve the way we deliver our service.
